Cropy.it for support teams – guides in seconds
For support teams, Cropy.it is the fastest tool for clear answers: turn screenshots into step-by-step guides with numbered badges and arrows, redact customer data with blur, and keep frequent replies as favorites in the history. Answers become shorter and clearer.
Why Cropy.it for support?
- Number badges & arrows: “click 1, then 2” instead of walls of text.
- Redaction: hide customer names and account data before sharing.
- History & favorites: standard replies and links instantly at hand.
- Scrolling capture: capture an entire error dialog or chat.
A typical flow
Reproduce the customer's issue → screenshot → number the steps in the editor, redact anything sensitive → send to the customer. A long explanation becomes an image with three numbers.
Frequently asked questions
How do I make an illustrated guide?
Take screenshots of the steps and add numbered badges (1, 2, 3) and arrows in the editor.
How do I hide customer data?
With blur or pixelate in the editor, drag over names, email addresses or account numbers before sharing the image.